Privacy Policy

Effective Date: 2025-01-01
Last Updated: 2025-01-03

At That Metal Guy, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

1. Information We Collect

We collect personal information to provide you with our services, process payments, and improve your experience. The types of information we may collect include:

1.1 Personal Information Provided by You:

  • Name
  • Contact information (e.g., phone number, email address)
  • Billing and shipping address
  • Payment information (processed securely through Square or via e-transfer)

1.2 Automatically Collected Information:

When you pay using our Square payment system, certain information may be automatically collected, such as:

  • Transaction history
  • Customer profile creation through the enabled Instant Profiles feature (see Section 5).

1.3 Non-Personal Information:

We may collect non-identifiable information for analytics purposes, such as:

  • Service usage patterns
  • General location data


2. How We Use Your Information

We use the information collected for the following purposes:

  • To process payments securely through Square and other payment methods (e-transfer or cash).
  • To enable Instant Profiles, which allows us to provide a more personalized and efficient experience for repeat customers.
  • To send digital receipts, confirmations, and updates regarding your service.
  • To maintain business records for internal and legal purposes.
  • To improve our services by analyzing customer behavior and preferences.
  • To comply with legal obligations, such as tax reporting and regulatory compliance.

 

3. How We Share Your Information

Your personal information will only be shared in the following cases:

  • With third-party service providers: We use trusted third-party providers, such as Square, to process payments. These providers adhere to industry-standard security measures and comply with PCI-DSS (Payment Card Industry Data Security Standard).
  • For legal reasons: We may disclose personal information if required by law or if we believe such action is necessary to comply with legal processes, protect our rights, or prevent fraud.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

 

4. Data Security

We take reasonable administrative, technical, and physical measures to safeguard your personal information from unauthorized access, disclosure, or misuse.

  • Payments processed through Square are encrypted and handled in compliance with PCI-DSS.
  • Digital receipts are sent securely via email or SMS.
  • We regularly review our security practices to ensure your information is protected.

 

5. Instant Profiles

We have enabled Square’s Instant Profiles feature, which automatically creates a customer profile when you make a payment using the same card. This profile stores basic information, such as your name and transaction history, to enhance your experience by streamlining future transactions.

If you prefer not to opt-in to having an Instant Profile or do not agree to this Privacy Policy, you can choose to pay using e-transfer or cash. These payment methods do not require any personal information to be collected by us beyond what is necessary to complete the transaction.

  • If you choose e-transfer or cash, we do not collect, store, or process any additional personal information.
  • If you wish to opt out of an already created profile, please contact us to have your profile deleted.

 

6. Your Rights

You have the following rights concerning your personal information:

  • Access: You may request access to the personal information we hold about you.
  • Correction: You may request corrections to any inaccurate or incomplete personal information.
  • Deletion: You may request that we delete your personal information, subject to any legal obligations we have to retain it.
  • Withdraw consent: You may withdraw your consent for us to collect and process your personal information at any time.

To exercise these rights, please contact us at Square Payment Service.

 

7. Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.

  • Transaction records are retained as required by tax and financial reporting laws.
  • Customer profiles created via Instant Profiles will be retained until you request deletion or we determine they are no longer needed.

 

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any significant changes through our website or via email.

 

9. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us:

That Metal Guy
Phone: 226-234-4441
Email: info@thatmetalguy.ca
Website: www.thatmetalguy.ca